The worst restaurant meal I have had in my life (whatever and wherever that was) has been trumped by Brio Mediterranean Bistro in Pittsford. With the exception of the company and the fact that they did not charge us a cent for the entrees that were inedible, I have nothing positive to say about the experience. And, for readers who are regulars here, you know that is unusual. The service was appalling, the pasta was so undercooked as to be inedible, and, well, even charging us for the drinks when the evening was so bad was probably a bit too much! Brio most definitely had no brio, unless you count the table of four we were at, filled with sparkling wit and vivacity.
Let me describe this more fully. First: I arrived with a friend to meet two others and waited for quite a long time to even be acknowledged and order a drink. A long time. And this was even after asking for a waitress several times. Then I ordered a "sophisticed hot and dirty martini" which was to come with a jalapeno and an olive. While it was not a bad drink, and clearly had the olive juice and jalapeno liquid in it, it was missing the jalapeno garnish. The bread on the table was stale. And then we ordered. The salad -- though nice -- came with the wrong dressing (good thing it was on the side) and one of us ordered a bowl of soup and got a cup. Then, the entrees arrived. I bit into a ravioli (or is the singular of that a raviolo?). I had ordered butternut squash ravioli with pulled pork and apples -- sounds weird, but a combo of several of my favorite foods. It was not al dente, it was basically uncooked. I waited a minute or more -- and then I said something to the table. Everyone's food was in the same condition. So, we mentioned it when the waitress returned (eventually) and -- well, we had no time nor any desire to redo things, and we did not. All I can say is it is a good thing I had had a late lunch. (I ate bits of the pulled pork and apples; a bit too sweet to really set off butternut squash ravioli if I had eaten any of those -- alas.)
The people we were with had been there before -- and I am sure this was an off night -- I hope so anyway. But I have to say -- the place was not full and they simply accomplished nothing correctly. I could blame the snow -- but really. Why open if you cannot serve food?
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